Leadership Training


LEAD 1101 - Leading Through Relationships

Prerequisites

  • LEAD 1100 or LEAD 100
  • Attend all 3 days


Course Description

In this course,learners will have the opportunity to evaluate and develop their capabilities and confidence to engage with and lead a team. Learners will explore how to create the relationships, conditions and culture necessary to facilitate individual and team performance and support commitment, creativity and innovation. Through a combination of lectures, group interactions,simulations, and experiential exercises,learners will apply skills and utilize tools to support and leadothers through change and conflict. Learners will learn how to create cohesion, invite and encourage meaningful communication and collaboration, engage in difficult conversations, and leverage diversity. By the end of this course, learners will have developed competencies to increase engagement andaccountability with their team and in their organization.


Course Goals

The goal of this course is to enhance the learner’s ability to lead and engage a team and to support the achievement of individual, team and organizational goals.


Learning Outcomes

Upon successful completion of this course, the learner will be able to:

  1. Describe how to structure a team to support individual and team effectiveness including select theories of team development and efficacy
  2. Develop communication skills to facilitate meaningful communication with and within the team and conduct difficult conversations
  3. Identify and create strategies to support healthy teams
  4. Discuss how technology can be utilized to facilitate team communication and collaboration
  5. Describe the relationship of emotional intelligence to the leadership of a team
  6. Distinguish between empowerment, delegation, coaching and mentoring
  7. Conduct a coaching conversation
  8. Appraise the challenges and opportunities of the increasing diversity of team membership
  9. Contrast select change theories and relate these to change resistance and effective leadershipof change
  10. Assess team leadership competencies, capabilities and confidence and develop a plan to support improved performance
  11. Identify strategies to address performance issues on a team
  12. Apply reflection to enable development of self and others




CRES 1101 - Foundations of Collaborative Conflict Resolution: Workplace Focus

Prerequisites:

  • None
  • Attend all 3 days


Course Description

Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self‐awareness and understanding through structured exercises and simulations. A flash drive will be provided for you to record your role‐play on the final day of the course. This course is equivalent to CRES‐1100(CCR100). Students must take either CRES‐1100 or CRES‐1101 as a prerequisite for other required courses in the certificates.


Course Goals

At the completion of this 3‐day (21‐hour) course, the learner will be able to: 

  • Approach the resolution of workplace conflicts cooperatively and collaboratively.


Learning Outcomes

Upon successful completion of this course, the learner will be able to:

  1. Identify factors – personal, cultural, societal–that shape beliefs and behaviours in conflict.
  2. Analyze advantages and disadvantages of different conflict styles and describe the appropriate uses of each.
  3. Describe the components of a collaborative approach to resolving conflict in interpersonal relationships.
  4. Describe underlying beliefs, goals and conditions that support collaborative conflict resolution.
  5. Use a collaborative process that includes opening, identifying, exploring and closing to hold a conflict resolution dialogue.
  6. Clarify assumptions in interpersonal conflict.
  7. Demonstrate a balance of both listening and talking in a conflict resolution dialogue.
  8. Assess personal effectiveness in conflict resolution and your impact on others.




CRES 1180 - Mediation Skills Level 1

Prerequisites

  • CRES-1100 (formerly CCR100) or CRES-1101(formerly CCR101)
  • Recommended CRES-1170 (formerly CCR170)
  • Attend all 3 days


Course Description

This course introduces you to the concepts, skills and techniques needed to mediate disputes:determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Mediation is a practical method for helpingpeople resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours,parents/teens and co-parents. Emphasis is on skill development through simulated mediations assistedby trained coaches. A flash drive will be provided for you to record your role-play on the final day of thecourse.


Course Goals

At the completion of this 3-day (21-hour) course, the learner will be able to:

  • Use a facilitative interest-based mediation process to mediate two-party, low conflict, one or two issue disputes.


Learning Outcomes

Upon successful completion of this course, the learner will be able to:

  1. Describe the mediation process and the mediator’s role.
  2. Assess the appropriateness of a given situation for mediation.
  3. Establish and maintain an environment that supports safety and collaboration.
  4. Show respect to disputants.
  5. Identify issues brought to mediation based on participants’ perceptions of the conflict and assist participants to:
    • Shift from positions
    • Move from a past focus to a present and future focus.
    • Clarify assumptions about actions and words.
    • Identify common goals.
  6. Build understanding between parties and identify participant interests.
  7. Keep discussion focused and assist parties to:
    • Develop options based on interests.
    • Identify objective criteria.
  8. Manage basic power dynamics.
  9. Use communication skills to support the mediation process.
  10. Display an increasing level of self-awareness regarding own beliefs, strengths and challenges as a beginning mediator.